Terms of Use

Plera is a B2B sales and outreach platform that provides tools for lead discovery, profile enrichment, AI-assisted sequence generation, and multi-channel outreach. Our platform allows you to create workflows, search for business contacts, and launch outbound sequences across email and LinkedIn.

• Authentication: You must authenticate your account using an email and password or another supported authentication method.
• Workspaces: Your activity is organized within dedicated workspaces where you can manage team members, billing, and integrations.
• Account Security: You are responsible for safeguarding your credentials and any connected account access. You may not share credentials or attempt to bypass security controls, authentication, or rate limits.

• Customer Data: Customer workspace data, connected account information, campaign configurations, generated messages, and stored leads are treated as your customer data.
• No AI Training on Customer Data: We do not use your Customer Data or workspace activity to train, fine-tune, or improve our artificial intelligence models.
• Your Responsibilities: You retain ownership of your data. You are solely responsible for ensuring you have the lawful basis, consent, or legitimate interest required to process personal data and conduct outreach (e.g., under POPIA, GDPR, or CCPA).
• Data Retention: We retain and delete customer data according to the applicable order form, workspace settings, our Privacy Policy, legal requirements, and reasonable operational backup practices.
• Privacy Policy: Our processing of personal data is further described in our Privacy Policy, which is incorporated by reference into these Terms.

• Payment Processing: Workspace subscriptions and credit transactions are handled through our payment processing providers.
• Pricing & Tiers: We offer the following standard SaaS subscription tiers: Starter at $95 per workspace/month billed monthly, Pro at $285 per workspace/month billed monthly, and Enterprise with custom pricing based on specific order forms. Custom Enterprise order forms explicitly take precedence over these standard Terms.
• Credit Usage & Expiration: Certain actions on the platform consume credits from your plan's active cycle allocation. Unused cycle credits expire at the end of each billing month and do not roll over.
• Refund Policy: The Plera SaaS platform is strictly non-refundable. Refunds are only applicable to our separate Managed Agency Service product, subject to a separate service agreement.
• Renewals and Cancellations: Subscriptions renew automatically. If you cancel, your plan will remain active until the end of the current billing period.

• Connected Accounts: Workspaces can connect third-party sending accounts for LinkedIn, Gmail, and Microsoft Outlook.
• Platform Dependencies: Plera relies on third-party services and integrations. These services may change, fail, impose usage limits, suspend, or stop supporting features at any time.
• Disclaimer of Liability: You are responsible for maintaining authorization to connected accounts and complying with third-party platform terms. Plera expressly disclaims any responsibility for third-party account bans, suspensions, usage limits, deliverability issues, or integration changes resulting from your use of the service.

• AI Tools: We use AI-assisted features to help generate, evaluate, and improve draft sales content and related workflow outputs.
• Human Review Required: AI outputs may be inaccurate, incomplete, or unsuitable without human review. You are required to review, edit, and approve all generated messages before launching a sequence. Plera is not liable for any consequences resulting from automated messages sent without your review.

You agree to use Plera exclusively for lawful B2B sales and outreach. You strictly agree not to:

• Use the service to send spam, harassment, or communications that violate applicable marketing laws.
• Process or target data belonging to minors.
• Upload or process sensitive personal information (such as healthcare or financial data).
• Use connected accounts without authorization or in a manner likely to trigger provider bans.
• Use the service or its outputs to build, train, or improve a competing product or data service.
• Reverse engineer, decompile, scrape, or extract the service except as permitted by law.
• Access, probe, or use non-public features, interfaces, endpoints, systems, or data except through the product functionality we make available to you.

Note: While Plera provides the option to include or exclude unsubscribe links, you are 100% legally responsible for managing opt-outs and ensuring your outreach complies with applicable spam and privacy laws.

• "As Is" Provision: The Plera SaaS platform is provided strictly on an "as is" and "as available" basis without any formal Service Level Agreement (SLA) or uptime guarantees. Formal SLAs are reserved exclusively for our Managed Agency Service customers.
• Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, PLERA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS INTERRUPTION ARISING FROM YOUR USE OF THE SERVICES, GENERATED AI CONTENT, OR THIRD-PARTY ACCOUNT SUSPENSIONS.

• Governing Law: These Terms and your use of the platform shall be governed by and construed in accordance with the laws of the Republic of South Africa.
• Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms, or the breach, termination, or invalidity thereof, shall be settled by binding arbitration in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA). The arbitration shall be held in Cape Town, Western Cape, South Africa.
• Class Action Waiver: Both parties agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
• Exceptions: Nothing in this section shall restrict either party from seeking urgent interdictory or equitable relief from a competent South African court.

If you have any questions, need to report abuse, or wish to serve legal notices, please contact us at: info@plera.co