Refund Policy

Applies to: Plera SaaS platform subscriptions, usage credits, add-ons, trials, renewals, and related self-service purchases

This Refund Policy forms part of the Plera Terms of Use and should be read together with our Terms of Use and Privacy Policy. Capitalized terms not defined here have the meanings given in the Terms of Use.

1. Summary

Plera provides business-to-business software-as-a-service access, not ownership of software, data, infrastructure, or results. When you purchase a subscription, usage credits, add-on, or other paid SaaS access, you are purchasing a limited, revocable permission to access and use the Plera platform during the applicable subscription period or credit cycle.

Except where required by applicable law or expressly stated in this Refund Policy, all Plera SaaS fees are final, non-cancellable, and non-refundable.

2. Business Use and Customer Representation

Plera is designed for business and professional use. By creating a workspace, starting a subscription, purchasing credits, or using the Services, you represent that you are doing so for business, professional, trade, or organizational purposes and not primarily for personal, household, or family use.

If mandatory consumer protection law applies to you despite this business-use representation, nothing in this Refund Policy limits any non-waivable rights you may have under that law.

3. No Refunds for SaaS Subscriptions

Unless Section 9 applies, Plera does not provide refunds, credits, reversals, or pro-rated reimbursements for:

• monthly or annual subscription fees;
• unused time in a billing period;
• unused seats, workspace members, sender slots, or account capacity;
• unused, expired, or unspent credits;
• downgrades made during an active billing period;
• failure to use the Services after purchase;
• dissatisfaction with business outcomes, lead quality, campaign performance, deliverability, response rates, conversion rates, or generated content;
• third-party account limits, suspensions, bans, policy changes, integration outages, deliverability issues, or provider restrictions affecting Gmail, Microsoft Outlook, LinkedIn, enrichment providers, AI providers, hosting providers, or other third-party services;
• cancellation after a renewal charge has already been processed;
• accidental purchase, misunderstanding of plan functionality, or failure to cancel before renewal; or
• any account restriction, suspension, or termination resulting from breach of the Terms of Use, non-payment, abuse, security risk, fraud, unlawful conduct, or violation of acceptable use requirements.

4. Renewals and Cancellation

Subscriptions renew automatically unless cancelled before the next renewal date in accordance with the cancellation controls or instructions made available by Plera.

Cancellation stops future renewal charges. It does not entitle you to a refund, credit, or pro-rated reimbursement for the current billing period. Unless your access is suspended or terminated under the Terms of Use, your subscription will generally remain active until the end of the paid billing period.

You are responsible for cancelling before your renewal date if you do not want the subscription to renew.

5. Usage Credits

Credits are a usage-based allocation made available as part of, or in addition to, a subscription plan. Credits may be consumed when you use certain lead discovery, enrichment, AI-assisted, outreach, or platform actions.

Credits have no cash value, are not stored value, are not property, are not transferable, and are not redeemable for cash. Unused cycle credits expire at the end of the applicable billing cycle and do not roll over unless Plera expressly states otherwise in writing.

Purchases of credits, top-ups, add-ons, or credit-based entitlements are non-refundable once purchased, allocated, consumed, expired, or made available for use, except where required by applicable law.

6. Trials, Discounts, Promotions, and Plan Changes

Free trials, discounted plans, promotional offers, coupons, beta access, and limited-time pricing are provided at Plera's discretion and may be subject to additional terms.

If a trial converts into a paid subscription, the resulting subscription charge is non-refundable unless Section 9 applies. If you upgrade or change plans during a billing period, any additional charges are non-refundable unless Plera expressly states otherwise in writing.

7. Managed Agency Services Are Separate

This Refund Policy applies to the Plera SaaS platform. It does not apply to Plera's separate Managed Agency Service or any other professional, managed, consulting, implementation, or custom service governed by a separate order form, statement of work, or service agreement.

If a separate written agreement applies to a Managed Agency Service or Enterprise engagement, that agreement controls to the extent it conflicts with this Refund Policy.

8. Service Credits Instead of Refunds

Plera may, in its sole discretion, provide a service credit, account credit, extension, replacement credits, or other goodwill accommodation. Any such accommodation is not a refund, does not create a future entitlement, and does not waive Plera's right to enforce this Refund Policy.

Service credits have no cash value, may be subject to expiry, and may only be used for future Plera SaaS fees or usage as specified by Plera.

9. Limited Exceptions

Plera may provide a refund, partial refund, reversal, service credit, or other remedy only in the following circumstances:

9.1 Mandatory Legal Rights

If applicable law gives you a non-waivable right to cancel, withdraw, receive a refund, or receive another remedy, Plera will honor that right to the extent required by law.

Where legally permitted, by creating an account, starting a subscription, purchasing credits, or otherwise requesting access to the Services, you request and consent to immediate access and immediate performance of the digital service. This may affect, limit, or end any statutory cooling-off, withdrawal, or cancellation right that would otherwise apply to digital services or electronic transactions.

9.2 Billing Errors

If Plera confirms that you were charged in error because of a duplicate charge, incorrect amount, technical billing failure, or other payment processing mistake attributable to Plera or its payment processor, Plera will correct the error. The remedy may be a refund, reversal, credit, or offset, depending on the circumstances and payment processor rules.

You must notify Plera of a suspected billing error within 7 days after the charge appears, or within any longer period required by applicable law.

9.3 Unauthorized Transactions

If you believe a charge was unauthorized, you must contact Plera and your payment provider promptly. Plera may require reasonable verification before issuing any refund, reversal, account action, or fraud response.

Refunds are not available for charges made by an authorized workspace owner, administrator, billing user, team member, employee, contractor, or other person who had access to your account, payment method, or workspace.

9.4 Plera's Material Failure to Provide the Paid SaaS Access

If Plera materially fails to make the paid SaaS platform available to your workspace because of an issue solely within Plera's control, and Plera does not materially restore access or provide a commercially reasonable workaround within a reasonable time after receiving written notice, Plera may provide a pro-rated service credit or refund for the affected period.

This exception does not apply to downtime, degradation, or loss caused by scheduled maintenance, emergency maintenance, customer systems, customer configuration, customer content, third-party services, internet connectivity, force majeure events, beta features, acceptable-use enforcement, security action, non-payment, or third-party integration limitations.

9.5 Order Form or Written Approval

Plera may approve a refund only if it is expressly stated in a signed order form or approved in writing by an authorized Plera representative. Informal statements, sales discussions, support conversations, or marketing materials do not create a refund right unless confirmed in a signed written agreement or official billing communication.

10. Taxes, Payment Fees, and Currency Conversion

Unless required by law, refunds do not include non-refundable taxes, payment processor fees, bank fees, card network charges, foreign exchange costs, currency conversion differences, or other third-party charges.

If taxes must be refunded under applicable law, Plera will process the refund in accordance with applicable tax rules and payment processor capabilities.

11. How to Request a Refund Review

To request a refund review, contact Plera at info@plera.co with:

• your name and business email address;
• workspace or organization name;
• invoice number, receipt, or payment reference;
• charge date and amount;
• reason for the request;
• any evidence supporting a billing error, unauthorized transaction, or mandatory legal right.

Plera may request additional information to verify your identity, account authority, transaction history, service usage, and eligibility.

Submitting a request does not guarantee approval. Plera may reject incomplete, unsupported, abusive, fraudulent, duplicate, or late refund requests.

12. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact Plera at info@plera.co so we can review the issue.

If you initiate a chargeback or payment dispute without first allowing Plera a reasonable opportunity to resolve the issue, Plera may suspend or restrict access to the affected workspace while the dispute is pending, to the extent permitted by law and payment processor rules.

Plera reserves the right to contest chargebacks, provide evidence of account activity, enforce the Terms of Use, recover unpaid amounts, and terminate accounts involved in abusive, fraudulent, or bad-faith payment disputes.

13. Abuse, Fraud, and Policy Violations

Refunds are not available where a request is connected to:

• breach of the Terms of Use;
• use of Plera for spam, unlawful outreach, unauthorized account access, scraping, abuse, or circumvention;
• violation of third-party platform terms;
• attempts to obtain free usage through repeated signups, chargebacks, refund abuse, or payment manipulation;
• misrepresentation of identity, authority, business use, or billing status; or
• security, fraud, or compliance concerns.

14. Relationship With Terms of Use

This Refund Policy supplements the Plera Terms of Use. If there is a conflict between this Refund Policy and a signed Enterprise order form, statement of work, or separate written agreement, the signed written agreement controls for that customer.

If there is a conflict between this Refund Policy and mandatory applicable law, the mandatory law controls only to the extent of the conflict.

15. Changes to This Refund Policy

Plera may update this Refund Policy from time to time. The updated version will be effective when posted, unless a later effective date is stated. Material changes will not retroactively create refund rights for prior purchases unless required by applicable law.

16. Contact

Questions about this Refund Policy or billing issues can be sent to:

Plera Email: info@plera.co Website: https://www.plera.co